– MLS® no. T10406058 is in non-compliance with respect to MLS® Rule R-106. Action must be taken to be in compliance with this Rule and, pursuant to the DIS Policy, must be corrected within two (2) business days.
Update Required: Virtual Tour Must Be Removed or Updated to remove any reference to information that does not pertain to the subject property.
Corrective Action Due Date: Monday, December 2, 2024 by 4:30PM
It appears that the Virtual Tour is in contravention of MLS® Rule R-106, which state, in part:
“Information published on TRREB’s MLS® System and Virtual Tour shall only contain information pertaining to the property to which the MLS® Listing Agreement pertains and shall not include: a) any internet links, e-mail links or references to any internet links not directly related to the specific property to which the MLS® Listing Agreement pertains; or b) any information that promotes goods or services of any kind.”
Should you fail to take corrective action as outlined above, the matter will be referred Professional Standards Roster who, in accordance with Schedule “D” of the TRREB By-Law, may levy penalties of up to $50,000 for a breach of the MLS® Rules. For your information, terminating the subject Listing will not be compliant and, in addition to Professional Standards sanctions, may require the imposition of a correction fee.
Thank you for your anticipated cooperation.
Do not reply to this email as it is not monitored. If you require more information, please contact the Arbitration and Professional Standards Department.
Are you certain that the issue is the iGuide logo or link itself and not a branded version of the iGuide (with the operator’s pano branding graphic)?
In my area, the location board this year began clamping down on any collateral with logos on MLS (e.g. floorplans with the iGuide logo because realtors uploaded the branded versions), but in my communications with them they said the rules did not apply as stringently to virtual tours.
I Am Trying to have them provide me with the exact issue … but cant seem to get a response…the email canned response is quite clear in my opinion any link that is not about the property …Iquide logo…
I am a realtor with 2 camera’s only for my personal use and commercial clients. Royal LePage logo is the operator’s pano branding not sure if that is the issue (no link) or the iquide with the link
I did and I sent a separate message about that and haven’t had a response yet. I think we need to contact Iguide in person and visit with someone other than support: Maybe escalate this to higher up’s?
One of the customer success managers is fully aware of it and has filed a report. Given many of their customers’ responses, I think they would address it here.
We at Planitar are proud of the products we designed - iGUIDE Viewer, our camera systems and floor plans we draft and we want the world to know it is the iGUIDE technology by displaying our branding. The unique features of floor plan on the left and synchronized visuals on the right along with flexible tour navigation options were pioneered by Planitar in real estate.
We understand the desire of some customers to keep our technology as their trade secret, but as a technology provider, our goal is to grow our business to make iGUIDE an industry standard for property documentation. For this reason we have the online store where iGUIDE cameras can be purchased by anyone and as the provider of data processing services for those cameras, we also want to be transparent about our pricing to any potential customer. The technology provider model is different from the franchise model - we do not offer territories or exclusivity, but also do not charge franchise or marketing fees.
