Unable to log in – Server error 500 (database connection refused). Anyone else experiencing this today?

General Discussions
#1

Hello everyone,

Today I am unable to access my iGUIDE account.

When trying to log in to the iGUIDE management portal I receive the following error message:

Application Error – status 500
connection refused (dial tcp 172.31.200.10:5432)

It appears that the server cannot connect to the database.

I have already opened a support ticket with iGUIDE Support, but since it is Sunday I was wondering if anyone else in the community is experiencing the same issue today.

The system status page reports that all systems are operational, but the login problem persists.

Environment:
Firefox browser
Windows 11 (Version 24H2)

Is anyone else currently having the same login issue?

Thank you in advance for any feedback.

#2

I had no problem logging into the portal just now.

If you still can’t log in, try using a different browser, device, or connection.

#3

Thank you very much. I was able to log in now.

It was probably due to some maintenance this morning and a temporary disconnection from the server. Everything seems to be working properly again now.

Thank you again for your support.

Best regards.