Can anybody help me - seems that this company does not have any support. Called the support line Friday and never received a call back.
-While scanning a house, I repeatedly got “Scan failed” in certain areas and spent ~30 minutes troubleshooting with no luck. This isn’t the first time; it happens often.
-I also frequently see “Possible alignment issue detected” even when I’m in clear view of the previous scan.
Any ideas on causes or fixes?
Hi Stephen,
We’re sorry for the inconvenience you experienced on Friday. It seems our support team attempted to return your call but unfortunately missed you. While we strive to answer every incoming call, there are times when it may go to voicemail. In those cases, our team makes it a priority to call back the same day.
Our support team is continuing to reach out to you by phone, as we believe a quick conversation is the fastest way to resolve the issues you’re experiencing and get you back to scanning smoothly.
We look forward to connecting with you soon!
iGUIDE Support
Create a Support Ticket
Phone : 1 (855) 505-1723 or 1 (226) 546-1723
Hours: Mon-Fri, 8:00AM – 6:30PM EST and Sat, 8:30AM - 5:00PM
No, no one has contacted me except for the call I received this morning, which makes it three business days. I didn’t get a voicemail or anything at all. I’m hoping the sketch will work, because it’s a five-hour drive to the house.