Anyone else having problems logging in to see their support tickets?
My login is being rejected and the password reset link doesn’t send the promised email.
Hi Leroy,
Did you check your spam folder by chance? The password reset email may have ended up there. Let me know if that’s the case, if not we can create a ticket and get this sorted out for you.
Yes, I did. There’s nothing there.
I have not changed my login details so I don’t know why there’s a problem.
We recently switched to a new ticketing system. Please use this link to set a password - Reset your password
Let me know if this still is not working for you. Thank you!
I just used that link but did not receive a password reset email. There’s nothing in my junk folder.
Were existing logins and ticket data transferred to the new system?
Leroy, I have sent you a DM so we can assist with the issue.
To reference the switch broadly, here is the post that we made just before we went ahead with the change - We’re upgrading your iGUIDE product support experience! - iGUIDE Operators - iGUIDE Forum. A very similar message was sent by email the same day.
If you are having issues with your new sign in, please try this link - Reset your password. If you continue to have issues, please call our support line at 1-855-505-1723 (Mon-Fri 8:00am-6:30pm and Sat 8:30am-5:00pm EST), and we would be happy to troubleshoot the issue for you.
As I’ve communicated, I’ve tried the password reset link several times now but no email arrives – not in my inbox, not in junk. It’s pretty frustrating that I can’t access the new support site. This is a first the many years I’ve been an iGuide operator.
Got your DM and replied, thanks.