Issue with balance figures not displaying consistently in iGUIDE overlays

Hi all, I’ve been working with iGUIDE for a project where I include custom labels and notes inside the tour, and I’ve run into something odd when dealing with numeric values.

In a few cases I’ve had to include sample financial info in overlays for demonstration purposes, like showing a mock account balance similar to what you’d see in something like National Bank of Abu Dhabi interfaces. The issue is that when I update those numbers, especially after duplicating or editing existing tags, the displayed value doesn’t always refresh properly in the final view.

Sometimes it keeps showing the older number even though I’ve saved the changes, and other times it updates in one view but not another. It’s not happening with regular text as much, mostly noticeable with numbers.

I’m trying to figure out if this is some kind of caching delay or if I’m missing a step when updating tags. Has anyone else experienced inconsistent updates with numeric overlays or labels in iGUIDE?

If you saved your changes successfully, this may be due to a caching delay. Please try clearing your browser cache; if the issue persists, reach out to our support team with the specific iGUIDE details so we can investigate further.

Thank you for reaching out!

Create a Support Ticket or call 1-855-505-1723

Recently, in the past 2-3 months, I have also noticed a significant delay in updates to the pdf documents as well. Label changes used to be or seem instantaneous. I have cleared the cache and even used a different software to open the pdf and still no change registered for quite some time. I didn’t think to open a ticket or check the forums as the changes do eventually update, but I did note that a majority of the time it has been taking significantly longer. Just my two cents to let you know you’re not alone. And thanks Ashley for your response to the OP.