I have 4 ims-5 systems and they all work flawlessly with my less than a year old ipad.
I just purchased a planix. I am able to connect and do a test scan at home, no issuies.
I went out to a job site about an hour from me and tried connecting for 20 min, no luck. I did notice there were a LOT of wifi networks in the area so I went on a dock on the water and finally saw the SSID but the password would not work. Unable to connect to network. I called support and logged a ticket, they recommended rebooting, removing battery, turning off LTE, etc. after no luck I disconnected the call and went to the car to grab the IMS-5, guess what, it worked as usual!
Went to two other job sites (different city and in different neighborhoods)… before getting out of my car I was able to connect to planix and do a test scan in the car. Got out of the car and again, ipad wouldn’t connect to planix. Frustrated, I grabbed the ims-5 and yep! it worked! both houses in the new city.
So in summary, yesterday, 3 houses in 2 different cities and not able to use the planix.
I’ll be following up with tech support today but my confidence in the system is fading quick. I don’t want to carry around 2 units all the time.
some thoughts, I don’t have many saved networks, maybe 4 total. Password was correct and I even changed it to a new one when I was able to connect and that wasn’t it. I find it odd I can connect to ims-5 with no issues at all but not the planix which leads me to believe it might be planix related.
Update: Support suggested disabling private address in the ipad wifi settings for the planix ssid (if you’re able to connect). I also changed the settings from 2.4 to 5ghz (once I was able to connect to the ip address in safari). hopefully this works.