Support continues to tell me I need to white list the address with my service provider, which I have done numerous times in the past when this issue first cropped up.
There are times when I have waited for a project (or file) notification, only to find it had been done for days, and I only found out by going to “MyiGUIDE”. Not good.
Whenever I send a report to a client, I also send to myself to verify the email has been sent. When I don’t receive it, I never find such email in my JUNK folder. Typically my clients are receiving the email, but I have to verify directly with them.
On the other hand, every week I receive the Analytics from “noreply@youriguide.com”, so that shows I do receive emails from that address.
Any thought from my fellow operators or any Planitar employees? this is very frustrating.
I did a little bit of digging. I can’t be 100% sure this is correct, but what I found was that the domain listed on your profile is using Bluehost for email. If this is the case, you’ll need to add the following IP addresses to their whitelist for email. We don’t use Bluehost, but a search came up with the following instructions:
To ensure that emails from specific IP addresses are not marked as spam in your Bluehost-hosted email, you can add these IP addresses to your SpamExperts Sender Whitelist. SpamExperts is the email filtering system used by Bluehost to protect against spam and other email threats. Here’s how to whitelist IP addresses:
Access the SpamExperts Dashboard:
Log in to your Bluehost account.
Navigate to the cPanel dashboard.
Locate the “Email” section and click on “SpamExperts.”
Add IP Addresses to the Sender Whitelist:
In the SpamExperts interface, go to “Sender Whitelist.”
Click on “Add Sender.”
Enter the IP address you wish to whitelist.
Specify whether the rule applies to the “Envelope Sender,” the “From Header,” or both.
Click “Save” to apply the changes.
The following IP addresses are what is listed on the public records for iGuide. You can try adding these in to see if your problem goes away (They use Amazon for email delivery):