I have a used IMS 5 for sale for parts.
My communication with support: I fell with the iGuide on a tripod. It didn’t hit hard but landed on it’s side (battery pack side). The battery was a little dislodged but I firmly pressed it back in place. The camera and laser turns on and it will connect to wifi. On the control screen on my phone, the camera button is red and I get the error message "Failed to take pano image(s): DSLR camera is not connected. I’ve disconnected and reconnected everything that I can but still have this error.
They recommended replacing the USB-A to USB-Mini cable with another one. Tried that and it didn’t fix the problem. Support said the camera will need to be replaced but they are no longer supporting the IMS 5.
Everything else works fine. Includes case, charger and 2 batteries.
$200 plus shipping or make an offer.