The other day I drove 1.5 hrs to my appointment in Boston, only to have the system not fire up. After a bit of examination, I found I left my thumb drive home for the 1st time in years of use. The one I use is very slim and metallic so there is no plastic encasement of any kind.
I ran all over the area and purchased thumb drives at Best Buy and Target, but neither of them worked. They went in OK but no connection apparently. That I couldn’t be sure of so I spoke with tech support twice with no definitive conclusion. After leaving the job with apologies and a lost day of work I went back to troubleshoot the system and realized that although it seemed to fit well into the USB slot, there indeed was no connection.
So after an expensive learning lesson and discovering the IM5 had a design flaw on the connection, I ordered a short USB Male-Female cable. I installed this and now could connect any USB thumb drive you can put your hands on.
So hopefully my lesson and loss will be a fix for others with concerns for special USB thumb drives to work in the system. It is not the electronic data issue, but rather the mechanical connection.