So I ordered a Planix with a Ricoh Camera attached about a week ago. It has never worked from Day 1. The camera never connects to my iPhone or my Samsung Tablet. I spoke to tech support and they have tried probably everything. From doing resets, to making me switch off my data on my phone and tablet, to literally wanting me to shove a pin in a hole hoping that it would reset.
On top of that It’s been painstaking for me to get a replacement model or even my $$$ back. So now I am stuck with a broken camera, out $3500 and frustrated as heck ! I don’t know if anyone else has had issues with their Planix. I really wish they brought back the IMS-5, which I would have gotten in a heartbeat.