Cad turnaround

General Discussions
#1

Hi everyone I’m fairly new to iGUIDE and wanted to ask if anyone else has experienced this.

So far, on three different projects, I’ve been waiting more than a week for my CAD files, even though the stated turnaround time is usually around 2 business days.

I understand that delays can happen, but what’s been difficult for me is that I haven’t been able to get a clear answer on when the files will actually be ready. For my clients and workflow, that’s a pretty basic and important expectation.

I’m trying to decide whether this is just bad luck on my end, or if this is something others have experienced as well. At this point, I may need to reconsider how I continue using iGUIDE if CAD turnaround times are this unpredictable.

Would appreciate hearing your experience and any advice.

Thanks!

#2

AutoCAD has turnaround has gone downhill… I run a high amount of those, my recent one is only 18,000 sqft and it’s been over 10 days…

#3

I just called iGUIDE because it’s been now 3 calendar weeks since I submitted an 8000 sq ft 3D CAD package. I had one last year that took over a month (was maybe 12k sq ft). Getting out of hand.